Refund policy
Return Window
We accept returns within 14 days of delivery. Items must be unworn, unused, and in original condition with all original tags and packaging intact.
How to Initiate a Return
Email us at clientservices@thomasalanstyle.com with your order number and reason for return. We'll respond within 1–2 business days with return instructions.
Condition Requirements
- Items must be unworn, unused, and in original condition — no signs of wear
- All original tags and packaging must be intact
- Items showing signs of use will not be accepted
Refunds
Once we receive and inspect your return, we'll process your refund within 5–7 business days back to your original payment method. You'll receive an email confirmation when the refund is issued.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error on your order.
Non-Returnable Items
- Final sale items
- Gift cards
- Made-to-measure and custom orders
Exchanges
We don't offer direct exchanges. To get a different item, return your original order and place a new one once the return is accepted — this is the fastest way to get what you want.
Questions? Email us at clientservices@thomasalanstyle.com.
Last updated: July 2026